Customer Service Advisor
Posted just now by Summit Recruiters
Location: Northampton.
Salary/Rate:£22,000 – £25,000/annum. Up to £25K dependent on experience
Customer Service Advisor
Are you a proactive individual with a passion for customer service? Are you looking for a role where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to provide a pro-active and comprehensive customer support service to partners across the UK.
The role:
- Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally.
- Process consumable orders and place orders.
- Visit clients on occasions, so own transport preferred.
- Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions.
- Maintain customer service emails and ensure that responses are provided within a timely manner.
- Provide technical advice and guidance to customers where there is concern over the suitability of orders.
- Liaise with other departments for issue resolution Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success.
Ad-hoc:
- Undertake administration tasks such as order filing as and when required.
- Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time.
The individual
- Customer Service focussed
- Language skills – High level and excellent command of English
- Organisational skills
- Communication skills
- Ability to adjust priorities and manage time effectively in a fast-paced environment
- Ability to integrate effectively into well-established team environments.
- Good working knowledge of Microsoft Office applications
- Keen to learn and develop
Job Category: Commercial & Office Support
Job Type: Full Time
Job Location: Northampton